FAQs
Login
Q. I appear to be logged in, but when I try to visit the forums, I'm not allowed to post. The message at the top says "welcome" guest. I'm I logged in or not?
Q. What do I do if I do not know my password?
Q. Every time I go to NavySEALs.com, I find I’m already logged in. Is this normal?
Q. I tried to log in, but received a message that my user name and password were invalid.
Q. I tried logging into my e-mail account, but received a message that my user name was already in use by someone else.
Q. I tried to log in, but received a message that my user name and password were invalid. I followed the instructions to reset both, but never received a confirmation e-mail with my updated user name
Q. I signed up for a NavySEALs.com membership, but when I try to log in to the Store, I receive a message saying my user name and password are invalid.
Q. I tried to log in, but received a message that my user name and password were invalid. Did this happen, because I live in a country other than the U.S.?
Membership
Q. I paid for a Premium Membership, but my account indicates I only have a standard membership.
Q. I tried to log into my e-mail account, but I receive a message that my username or password is invalid.
Q. I just signed up for a Premium Membership. How can I get my coupon code?
Q. I’ve been a member of NavySEALs.com since 1998, but my account says I’ve only been a member since 2004. What’s going on?
Q. I can’t find old e-mails in my account.
Q. I tried to log into my e-mail account, but I receive a message that my username or password is invalid.
Q. My NavySEALs.com e-mail account has been flooded with spam. Please help!
Q. I haven’t received any e-mails in my NavySEALs.com account for quite some time. Is something wrong?
Q. I tried sending an e-mail to my NavySEALs.com e-mail account from a different account, but received an “undeliverable” message in return. What happened to my e-mail account?
Q. How do I set up my email client?
Personal Settings/Site Features
Q. How do I block another member so that they cannot see my profile?
Q. How do send a message to another member?
Q. Why do I get this error when I try to send a PM (Private Message) to somebody in the forums? "johndoe has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her."
Q. I paid for a Premium Membership, but am unable to post comments in the members-only forums.
Q. My profile page indicates I’m under age 13 . . . but I’m not!
Q. How do I change my screen name?
Q. How do I allow only my "friends" to view my profile?
Miscellaneous
Q. I want to join the SEALs. Can you provide me the opportunity?
Log-In
Q. I appear to be logged in, but when I try to visit the forums, I'm not allowed to post. The message at the top says "welcome" guest. I'm I logged in or not?
A. You must log out, and then log in again. You will then be able to access the forums. The technical explanation is that your session has expired for the forums. This happens when you close your browser, or if you are inactive for a period of time. Our developers are aware of this, and are working on fixing this issue.
Q. What do I do if I do not know my password?
A. Follow these steps to reset your password.
- At login box, enter your Login ID and hit enter (The message should say "xxx is already in use"
- Click Login button
- Enter a BAD password and click Login
- You’ll see this text “Lost Password? Click Here” Click on "Click Here", and an email with a new password and instructions will be sent to you.
- In that email, take note of the password, and click the link in the email. Login with the NEW password (It is important to click the link. Your password will not be reset otherwise.)
Q. Every time I go to NavySEALs.com, I find I’m already logged in. Is this normal?
A. Yes. Our site remembers your user name for the next time you return to our site with the same computer, so you don’t have to re-enter it every time. If you do not wish to remain logged in, please click the “Logout” button in the top-right corner of the page and you will be required to re-enter your login information in order to access any site feature that requires a login.
Q. I tried to log in, but received a message that my user name and password were invalid.
A. Please contact customer service and provide your full name, as well as your navyseals.com user name, and an e-mail address where you can receive your new login information. Upon processing your request, you will be able to log in again with the temporary password that we will send to the e-mail address that you provided.
Q. I tried logging into my e-mail account, but received a message that my user name was already in use by someone else.
A. Please be sure to log in at http://navyseals.com/mail to retrieve e-mail for your navyseals.com e-mail address.
Q. I tried to log in, but received a message that my user name and password were invalid. I followed the instructions to reset both, but never received a confirmation e-mail with my updated user name and password.
A. Please make sure you are able to receive e-mail at the e-mail address that you provided when you created your account or at your updated e-mail address (if you updated your e-mail address in your profile after you signed up) and that our e-mail is not intercepted by your spam filter.
If you continue to experience difficulty logging in, please contact customer service and provide your full name, as well as your navyseals.com user name, and an e-mail address where you can receive your new login information. Upon processing your request, you will be able to log in again with the temporary password that we will send to the e-mail address that you provided.
Q. I signed up for a NavySEALs.com membership, but when I try to log in to the Store, I receive a message saying my user name and password are invalid.
A. We currently maintain a separate database for our online store. Even if you are currently a member of navyseals.com, you are still required to sign up for an account in the online store. We are planning on merging our member databases in the near future, so that you can use just one account to access all areas of navyseals.com.
Q. I tried to log in, but received a message that my user name and password were invalid. Did this happen, because I live in a country other than the U.S.?
A. Our software does not discriminate against country of origin. Neither do we. Please follow the steps above, and contact customer service if the problem persists.
Membership
Q. I paid for a Premium Membership, but my account indicates I only have a standard membership.
A. Please contact customer service and provide your full name, as well as your navyseals.com user name, and the date on which you upgraded your membership, as well as your Membership Upgrade Notification e-mail, if you have it available. We will change your account status to Premium Member once we verify your information.
Q. I paid for a Premium Membership, but don’t see my name on the member listing and am unable to log in.
A. Please contact customer service and provide your full name, as well as your navyseals.com user name. Also include the URL at which you are trying to log in, and a copy of the exact error message that you receive. It is also helpful for us to know how long this problem has been happening and any other details that might be relevant. Upon processing your request, you should be able to log in without any problems, but we may have to reset your password.
Q. I just signed up for a Premium Membership. How can I get my coupon code?
A. You will receive your coupon code in the mail as part of your Premium Member Welcome Kit. This typically takes five to seven business days from the date your membership was established. If you wish to receive your coupon code sooner, please e-mail us at (WHAT’S LORI/ADAM’S CONTACT E-MAIL?), and we’ll be happy to provide it.
Q. I’ve been a member of NavySEALs.com since 1998, but my account says I’ve only been a member since 2004. What’s going on?
A. Since the launch of navyseals.com in 1997 out site has undergone two major revisions, for which we completely re-created our site from the ground up, based on your feedback, in order to better serve our valued members. As a result of these updates, our membership database was updated as well, reestablishing the baseline dates for initial membership. If the date you first became a member is inaccurate in your profile, please contact customer service to have it changed.
Q. I can’t find old e-mails in my account.
A. E-mails that predated the launch of our new site in August 2007 should have since been migrated to our new server. However, if you are still missing e-mails, log on to navyseals.com/mailarchive to view them. Please note that you cannot send and receive from the OLD email system. You have to use the new email system at www.navyseals.com/mail
Q. I tried to log into my e-mail account, but I receive a message that my username or password is invalid.
A. Your email password may be different than your primary password for navyseals.com. Please submit a support ticket, and your password will be reset: http://www.navyseals.com/help
Q. My NavySEALs.com e-mail account has been flooded with spam. Please help!
A. We endeavor to limit the amount of spam that hits your navyseals.com e-mail account. If you experiencing a high volume of spam, we recommend one of the following solutions:
1. Use an email client that has a spam-blocker built into it, such as Thunderbird
2. Use Microsoft Outlook or Outlook Express and install the free anti spam program: Spamfighter
3. Sign up for a free gmail account, and use its "get mail from other accounts" feature to check your navyseals.com email address, and filter spam. www.gmail.com
*Instructions for setting up your email client can be found below.
Q. I haven’t received any e-mails in my NavySEALs.com account for quite some time. Is something wrong?
A. Maybe. Contact customer service with as much relevant information as you’re able - changes you may have recently made to your account settings, the exact time you first noticed the dearth of messages, etc.
Q. I tried sending an e-mail to my NavySEALs.com e-mail account from a different account, but received an “undeliverable” message in return. What happened to my e-mail account?
A. This issue is being researched. Please submit a support ticket with the following information: Your full name, the navyseals.com e-mail address that you are having difficulty with, and a copy of the error message(s) that you received. http://www.navyseals.com/help
Q. How do I set up my email client?
Microsoft Outlook Express
Go to Tools>Accounts
Click "add" then "mail"
Enter your Display Name and click next.
Enter your email address and click next. ie: johndoe@navyseals.com
For the incoming mail server, enter "mail.navyseals.com"
For the outgoing mail server, enter the mail server for your ISP, such as smtp.sbcglobal.net
For account name, enter the first part of your email address. ie: "johndoe"
Enter your password, and click finish.
Please note: If your ISP requires authentication, which it probably does, then you have to do the following:
Go to Tools>Accounts
Select your email account, click properties
Click servers. Under Outgoing Mail Server, select "My Server" and then "settings"
Select "log on using" and then enter your login id and password for your ISP.
Microsoft Outlook
Go to Tools>Email Accounts
Select "add new email account" and click next
Select "pop3" and click next
Enter the following:
Name: Your name
Email address: yourname@navyseals.com
Incoming mail server (pop3): mail.navyseals.com
Outgoing mail server (smtp): your isp's mail server. ie. smtp.sbcglobal.net
User Namer: first part of your email address.
Password: Your NavySEALs.com password
Click More Settings
Click Outgoing Server tab
Select "my outgoing server requires authentication"
Select "log on using"
Enter the login and password for your Internet Service Provider
Click OK
Click Next
Click Finish
Personal Settings/Site Features
Q. I paid for a Premium Membership, but am unable to post comments in the members-only forums.
A. Your account needs to manually upgraded. Please submit a support ticket at http://www.navyseals.com/help
Q. My profile page indicates I’m under age 13 . . . but I’m not!
A. This issue is currently being researched. Please submit a support ticket at http://www.navyseals.com/help
Q. How do send a message to another member?
A. There are two message systems at NavySEALs.com. One is within the forums (Private Message) and the second is within the community (Instant Message)
Private Message
There are two options
1. Go to the members forum profile by clicking on their membername in the forums. Then under contact info you'll see a link that says "Send a private message to johndoe"
2. Go to "Quick Links" and click "private messages." On the left you'll see "send new messsage" (the member must have Private Messaging enabled in order to receive your PM)
Instant Message
Once logged in, click on "chat" which is on the far right of the member navigation. You will be asked to login again. You can chat with other members here as long as they are also logged in to the chat program.
Q. Why do I get this error when I try to send a PM (Private Message) to somebody in the forums? "johndoe has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her."
The member you are trying to PM must have Private Messaging enabled. To enable Private Messaging follow these steps.
1. Login to NavySEALs.com
2. Go to Connect>Forums
3. Click the "User CP" link on the upper left side of the page. This is the "User Control Panel"
4. Click "Edit Options"
5. Under private messaging, check the box next to "enable private messaging" and save changes. This will allow anybody to send you messages. If you wish to only receive messages from buddies, then you must check the box next to "Receive Private Messages only from Buddies and Moderators"
Q. How do I change my screen name?
A. The screen name is not changeable. You may sign up for another free membership, but your profile settings cannot be transferred over to it.
Q. How do I allow only my "friends" to view my profile?
To only allow your friends to view your profile, you must go to "My Account" (upper right), then "settings", then "account settings."
Check the box next to "Only friends can view my profile" and click "Save Account Settings."
Q. How do I block another member so that they cannot see my profile?
Visit the profile of that member, and in the "Contact Panel" click the "Block User" button. To Unblock, click the "Unblock User" button.
Miscellaneous
Q. I want to join the SEALs. Can you provide me the opportunity?
A. No. We are a private organization with no formal affiliation with the United States Navy. Many of our staff members are Navy veterans and former Special Warfare Operators, but we aren’t the Navy. Go to the Preparation tab under “Take the Challenge”, and click on “7 Steps to Start the SEAL Challenge”. There, you’ll get a step-by-step guide to how to work with a Navy recruiter to earn a SEAL contract.
Is your question not listed here?
Please submit a support ticket
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